News

See what your colleagues are saying about their benefits

Hello Heart

“Getting Hello Heart has been a game changer! I started Hello Heart because I was diagnosed with high blood pressure, and it has been amazing with helping me stay on top of my blood pressure. I have been able to provide my PCP with my results and it has been instrumental in my health care, helping my PCP with how to treat me medically because she can see when I’m taking my blood pressure and we can see if there is a trend when my blood pressure is higher than normal. I love the benefits of Hello Heart; it has changed my life for the better. It’s a wonderful tool, and even better, it’s free!”
Shameka Powell, Senior Administrative Assistant

Hinge Health

“I’ve gotten a lot of use out of the Hinge app.  Thanks to Banner for providing it! It’s helped me rehabilitate a few running injuries without having to go to a doctor or physical therapist, and if I can keep running, that keeps me happy!”
Andrew Hoyer, Pediatric Cardiologist

“What a difference Hinge Health has made in managing my back pain! I have gone to physical therapy and chiropractic care for years to keep my back strong, manage pain from degenerative disc disease and stay active. I still had a small amount of pain on a daily basis, which was manageable. I signed up for the Hinge Health program and it has made a huge difference in my back health. Yes, you need to be committed to the program for it to be effective, but I just wanted to thank Banner for offering this alternative to pain meds and surgery. It’s a great benefit!”
Tracey Chacon, Dietetic Technician

“I have been active in the program for at least two years and 336 sessions. I have found it to have positive results in my general health and mobility. Where else do you have the opportunity to have your own complimentary health coach and physical therapist? I initially joined the program to focus on my right knee pain. The exercise program is tailored to my specific needs and goals. I have been able to reduce pain and maintain my joints to an optimal level.

I am an active person, and this program adds to my home exercise routine, as well as complements the gym workouts and horseback riding that I do. While I only commit to Hinge Health two times a week, each person can cultivate their program to meet their needs and wants. I have experienced the improvements in the program to the phone app and a camera mode that can visualize a few of my daily exercises and coach me through them, actually seeing my movements! Even without the visualization, the program has been helpful to assist me in completing the exercises accurately. When I have a question or comment, I can email my assigned Physical Therapist and Health Coach at any time. They, too, send me inspiration and encouragement and are open to discussion. I also enjoy the health articles, member stories and extra exercises. I appreciate Hinge Health!”
Teri Hess, Registered Nurse

“I started the [Hinge Health] program in June 2022, after being diagnosed with arthritis in my right shoulder. Hinge Health sent me a tablet, exercise bands and movement monitors. The tablet came loaded with the Hinge Health app. I completed a profile on that app and scheduled reminders for myself to complete the exercises three times per week. There were times when I skipped my sessions because I was feeling so good and thought I didn’t need it anymore. My coach would always follow up and ask me about my progress; I was encouraged to get back at it. My shoulder pain, little by little, really diminished. I have not taken a pain reliever for shoulder pain in months! This is the most valuable offering from Banner Benefits that I’ve had the pleasure of using. I truly wish that it continues, so that it can help many others with shoulder, hip or knee pain.”
Donna Dioses, Recruiter

Virta Health

“My participation in Virta, engaging with my support team and committing to this lifestyle change has been the best choice I have ever made about my health. It has fit quickly and seamlessly into my life because it’s not a diet, it’s a true lifestyle change. There were immediate changes to how I felt. I’m now the same weight I was in high school and am confident my health and lifestyle will continue to improve. My greatest health improvement is my blood sugar and A1c are both in a healthy range now. I have also been able to stop taking insulin (Tresiba) completely. Type 2 diabetes reversal, I never thought this would be possible!”
William DeSavlo, Sonora Quest Anatomic System Production Manager

“It wasn’t until I was diagnosed with Type II diabetes that I finally made the commitment to join Virta. I found that their way of looking at diabetes reversal was more realistic than I anticipated. I wasn’t expected to be perfect—and it was anticipated that there would be times I would want a sweet treat for a birthday or celebration. But Virta provided me with the education and tools to change the way I looked at food and how I viewed success. Joining Virta has been the best decision I could make for my health. I’ve drastically lowered my A1c, reduced my medications and even lost weight. I feel better than I have in years!”
Kirsten Flint, Sr. Employee Communications Advisor

 MyWell-Being

“I genuinely love [our MyWell-Being Program]. It motivates me to focus on my health and wellness and really put the time aside for it. The program is a motivator; it holds you accountable. It’s a great learning tool and the discount helped me move into a different benefit tier which better supported my medical needs.”
Melinda Locke, Compensation Analyist and MVP Recognition Administrator

“I started my journey with well-being in 2020. At the time, I was 37 and knew I needed to make changes to get my health in a better place. I changed my nutrition and received bariatric surgery. I knew I wanted to continue my progress and support those around me with their health goals. I also noticed there wasn’t much awareness about well-being at Banner among my team, so I became a Well-Being Champion. I feel I can be a better leader when I’m able to provide information about tools and resources, and when I can share how I’ve used them to support my own health. The MyWell-Being Program helps you get beyond your struggles and really succeed. That’s what well-being is; it’s finding what you need to face challenges and make healthier choices.”
Darcy Kurtzweg, Associate Director of Health Plan Operations with the Navigation Center

We know your benefits are a key part of your well-being, which makes them critical to our mission. Whether you’re new to Banner or a long-time team member, explore our benefits site to learn all about the great benefits and resources available to you. Take it a step further by staying engaged with our educational news, which is all about you, your benefits and well-being.

MyCare Compass helps navigate care

Learn about this new resource for teams

As a great place to receive care, we’re committed to improving access not only for our patients, but also for team members. We heard your feedback about difficulty scheduling appointments quickly, so we’ve built an additional resource to help you, your spouse/domestic partner and dependents find primary care appointments sooner.

MyCare Compass, now live, is a dedicated phone number that connects you and your family with a navigator who’ll search for primary care appointments by geographic location across the six states we operate in. Team members and their families can still use traditional methods like online scheduling or calling an established provider’s office directly. But if care needs aren’t met, MyCare Compass connects you with open appointments faster.

Regardless of your medical plan, this resource is available to you and your family. Those on Banner|Aetna medical plans will see maximum savings by visiting Banner providers, and appointments aren’t limited to established relationships.

While this initial rollout focuses on primary care appointments, we plan to add specialists later this year.

We’re excited to offer this option so you too can experience Banner as a great place to receive care.

Visit the MyCare Compass Banner Connect resource page* to learn more.

*You must be a Banner team member and logged in to the Banner network to access this link.

Continuous prescription access

Guaranteed pharmacy coverage wherever you go

Banner Family Pharmacy (BFP), our network of retail, home delivery and specialty pharmacies, is your go-to for convenient, expert pharmacy care. While BFP isn’t available in every state, we have options to keep your family covered no matter where you are.

Dependent override

If your dependents live outside a BFP service area (e.g., child away at college), you’ll need to:

  • Obtain a pharmacy override (may be required for each prescription and can be approved for up to 12 months).
  • No action is needed if the subscriber’s (covered team member) home address is outside BFP-coverage areas (AZ, CO, NE, NM, NV, UT, WY)—your pharmacy assignment includes access to Judi Rx (formerly Capital Rx) network pharmacies

Vacation override

Traveling and running low on medication? A vacation override allows members to get one additional retail prescription fill (most commonly a 30-day supply) at a retail pharmacy. Medication can be picked up no earlier than five days in advance.

To request a vacation override, you’ll need to provide:

  • Vacation departure date
  • Date member is picking up medication from the pharmacy
  • Vacation return date

For dependent or vacation overrides, contact Judi Rx at 833-202-5934.

Care at every age

Explore our elder- and child-care resources

Life can feel overwhelming balancing work while caring for family members, whether they’re children or aging relatives. That’s why our benefits are designed with you in mind, offering tools and resources that support you and your family.

Our partnerships with Bright Horizons and Aetna Resources for Living* provide caregiving support to help manage your responsibilities—because while you’re taking care of others, we’re here to take care of you.

Elder care

When the time comes to care for your caretaker, take advantage of these resources to ensure loved ones are comfortable in their later years.

Bright Horizons offers:

  • Decision support tools to help you plan ahead, finding and evaluating care providers
  • An online needs assessment
  • Information on choosing an elder-care option, including specialized facilities for memory/hospice care and independent/assisted-living communities
  • Free membership to Years Ahead and Sittercity to help you find in-home companions or facility-based care

Aetna Resources for Living offers:

  • Aging-adult care provider search
  • Health, financial and legal information for older adults
  • Tailored education and support for caregivers
  • Retirement resources

Child care

Use these resources to help with high child care costs, demanding career schedules and the learning curves of new parenthood.

Bright Horizons offers:

  • Free premium membership to Sittercity to help find child care options
  • Discounts at participating child care centers
  • Parental leave toolkits
  • Educational materials on raising children, pregnancy, childbirth and adoption

Aetna Resources for Living offers educational resources on:

  • Child care
  • Adoption
  • Pregnancy and childbirth
  • Raising children
  • Balancing work and family

Also, check out Beneplace, our discount marketplace, for even more child care discounts.

*Sign in to Aetna Resources for Living with username: Banner; password: EAP

Caregiver holding hands of senior woman

Get care anywhere

Explore virtual care with 98point6

Take control of your health on your terms with 98point6 through Banner|Aetna. Get care from your mobile device—no waiting rooms, missed work or awkward face-to-face appointments required.

For common conditions like the flu and hypertension to more specific concerns like COVID-19, fungal infections, prostate questions and menstrual health, 98point6 has board-certified physicians on-demand 24/7 who can:

  • Answer health-related questions
  • Diagnose and treat
  • Outline care options
  • Order prescriptions and labs as appropriate
  • Refer you to specialists and resources in the Banner|Aetna network

98point6 is for team members and dependents ages 1 and older who are enrolled in the Banner|Aetna plan with a $0 out-of-pocket cost per visit.

Consider Banner Telehealth

Banner Telehealth offers another way to receive quality health care from your primary and specialty doctors in the comfort of your own home using a video-enabled device like a laptop, tablet or smartphone. Nearly all Banner doctors and health care providers can provide telehealth care.

Questions? Email Benefits@bannerhealth.com.

Worried mom talks with son's doctor during telemedicine visit

Small steps, giant leaps

Discover how we’re finding success with health management programs

Our health management programs are changing lives by improving heart health, reducing back and joint pain, supporting parenthood journeys, managing weight and guiding remission from prediabetes and type 2 diabetes.

See what our colleagues say* about Hello Heart, Hinge Health, Virta Health and BenefitBump and review their success.

Hello Heart

Track and improve your heart health from your phone.

  • 13,972 users engaged
  • 84% reduced blood pressure (BP)
  • 76% in a better category (e.g., stage 1, elevated, in range)
  • 76% of stage 2 hypertensives moved to a more controlled category
  • 10% flagged for abnormal heart markers/risk

Hinge Health

Tailored exercise therapy for your back and joint health from home, including a specialty Women’s Pelvic Floor program.

  • 9,548 users engaged
  • 51% reduction in pain
  • 40% reported reduction in surgery likelihood
  • 9/10 member satisfaction

Virta Health

Research-based treatment for prediabetes, type 2 diabetes and weight management.

  • 1,039 type 2 diabetes users; 1,036 prediabetes users; 1,636 weight management users
  • 1% reduction in average A1C
  • 35% medication reduction (153 of 439 diabetic-specific medications eliminated)
  • 42% eliminated insulin
  • 52% with obesity achieved clinically significant weight loss

BenefitBump

Personalized, expert guidance through every step of your parenthood journey.

  • 500 users engaged (64% female, 5% male, 30% unidentified)
  • 164 total calls (68% pregnancy, 17% fertility, 10% planning, 2% adoption)
  • 645 issues addressed
  • Top discussion areas: emotional well-being, core health benefits, Employee Assistance Program

These programs are offered at no cost to eligible team members enrolled in a Banner medical plan. For details and eligibility, visit our Health Management Programs* resource page.

*You must be a Banner team member and logged in to the Banner network to access this link.

Is there a benefit or program you’d like to hear more about?

Let us know.