We know your benefits are a key part of your well-being, which makes them critical to our mission. Whether you’re new to Banner or a long-time team member, explore this benefits site to learn all about the great benefits and resources available to you. But take it a step further by staying engaged with our educational news, which is all about you, your benefits and well-being.
Access the right care when you need it
Choose the best place for treatment based on your illness
When you or a family member becomes sick or faces a medical emergency where every second counts, knowing where to seek care makes all the difference. The urgency of a situation requires knowing where to turn—whether that’s calling 911 or heading to the nearest ED or urgent care—to ensure you get the care you need quickly.
Banner|Aetna plans offer multiple points of access for your health care needs, helping you receive care at the right location while saving you time and money. For example, if you visit the ED for a non-emergency condition, your medical expenses might not be covered. That’s why we’ve put together this list of services available to get you the care you need, when you need it most.
| Service | Health issue | Cost | How to get care |
|---|---|---|---|
| Nurse Call Line (24/7/365) |
|
Free | Call 888-747-7990 |
| 98point6 Telecare |
|
Free for all Banner|Aetna medical plans | Download the 98point6 app, create an account and begin using |
| Banner Urgent Care |
|
Choice Plus - $30 copay for Banner entities; $100 copay for non-Banner entities (Deductible doesn’t apply) Value/Premier – Charged at the time of service then balance billed After deductible:
|
bannerhealth.com/get-care-now/urgent-care-services |
| ED |
|
Choice Plus - $150 copay for Banner entities; $400 copay for non-Banner entities (Deductible doesn’t apply) Premier - 15% coinsurance max savings tier, 30% standard savings tier (After deductible for Banner insurance) Value - 20% coinsurance max savings tier, 35% standard savings tier (After deductible for Banner insurance) |
Visit closest ED for life threatening conditions |
| NOTE: If you use the ED and it’s determined not an emergency, the expense might not be covered. | |||
The Insider’s Guide
Getting the most out of your voluntary pet insurance
While you may have dutifully signed up for a range of voluntary benefits, some of the most valuable benefits often go underutilized. This is particularly true for offerings like pet insurance. Don’t leave value on the table—start making the most of your benefits today.
Many view pet insurance solely as emergency coverage, missing its significant health care value. Modern pet insurance helps offer complete health management through accident and illness protection, preventive care options, 24/7 veterinary support, prescription benefits and even end-of-life services. Features like age-independent pricing, diminishing deductibles and seamless payroll deductions make it easy to use. Treat it as proactive health management to avoid costly issues and ensure your pet’s well-being.
To-do:
- Make a plan for preventive pet care. Find out through your pet insurance company what preventive options and plans are available. Costs for these will vary, and you may be surprised to learn of what’s included with your policy.
- Get organized for superefficient claims. Develop a simple system to manage veterinary records and claims by keeping digital or physical copies of all receipts and medical records.
- Take full advantage of available support. Workplace pet insurance plans often include support services like 24/7 veterinary helplines. Save the helpline number in your contacts to quickly consult professionals, potentially avoiding unnecessary emergency vet visits.
Learn more about our voluntary pet insurance, PetPartners, underwritten by Independence American Insurance Company.
Making your goals come true
Navigate wellness objectives with the MyWell-Being Program
No matter what you want to achieve—big or small—we’re here to support you every step along the way with these MyWell-Being resources:
- Group health coaching (monthly): Learn key concepts and strategies to stay on track to achieving your goals
- Find in the Personify Health calendar or register for our MyWell-Being class distribution list to receive notifications
- Journeys*: Provide one step each day to help you reach your health goals
- Walking paths*: Add steps to your day with these on-site indoor and outdoor walking paths
- Personify Health media: This new media library offers a wide range of health-related and workout videos
- To access, click Media at the top of the Personify Health home page
- RethinkCare*: Access more than 500 mindfulness sessions to relax, focus and calm your mind
- Personify Health Nutrition Guide*: Select a nutrition profile and get healthy tips and recipes that fit your nutrition goals and dietary preferences
- Personify Health Sleep Guide*: Choose a sleep profile and receive customized tips for better sleep
In addition to these resources, all team members have access to free counseling services through Resources for Living (RFL). This benefit extends to your household members and children outside the home up to age 26 living in the U.S.
*Access under Programs in Personify Health. Walking paths are listed under MyCommunity Activities.
Questions?
Expanding benefits to fit your needs
Explore new benefits on parenthood, pet dental care and more
If you’re enrolled in a dental plan but avoid dental visits due to cost, inconvenience, or dental anxiety, SmartScan provides a fast, free, and painless way to stay on top of your oral health. We’re committed to providing benefits that change with your evolving needs. That’s why we regularly review and enhance benefits to ensure they remain comprehensive.
Here’s what’s new in 2026:
Delivering benefits for all paths to parenthood
We’ve partnered with BenefitBump (invitation code: Banner Health) to expand support for team members planning to grow their families. This complements our existing fertility benefits and provides free, personalized guidance—from fertility and adoption or surrogacy to parental leave and return to work. BenefitBump offers:
- Emotional well-being resources to reduce stress and feel supported
- Personalized family-building guidance
- Help maximizing benefits and resources
- Confidence navigating leave policies and return to work
Pharmacy coverage through CapitalRx
Our new Pharmacy Benefits Manager delivers cost-effective coverage with an enhanced experience. Benefits still include a zero-cost drug list and reduced cost share for certain preventive medications.
Visit CapitalRx online or download their app to explore your coverage.
Expanded pet dental coverage
Your pets are family, so it’s important to your emotional and financial well-being to get them the care they need. PetPartners pet insurance now includes routine dental coverage—providing reimbursement for care like ultrasonic scaling and polishing.
MyWell-Being Program update
Our 2026 program runs 10 months (ending Aug. 31) instead of the usual 12, realigning so you can view earned incentives during benefit elections. The program returns to its year-long schedule starting Sept. 1.
Explore our 2026 MyWell-Being Program Guide or Guía del Progra for details.
Questions? Explore this site for more details on your benefits package or email
Benefits@bannerhealth.com.
Continuous prescription access
Guaranteed pharmacy coverage wherever you go
Banner Family Pharmacy (BFP), our network of retail, home delivery and specialty pharmacies, is a one-stop shop for convenient, expert care and service. Since BFP is not located in every state, we offer a way to ensure pharmacy coverage, no matter where you are.
Dependent override
When your dependents reside in non-BFP service locations (e.g., child away at college) you’ll need to:
- Obtain a pharmacy override through CapitalRx (may be required for each prescription and can be approved for up to the end of the plan year)
- Note: No action needed if subscriber’s (covered team member) home address is in a state outside BFP coverage areas (AZ, CO, NE, NM, NV, UT, WY)—your pharmacy assignment includes access to CapitalRx network pharmacies.
Vacation override
Planning a trip, but don’t have enough medication? There’s an override for that. Vacation overrides allow members to get one additional retail prescription fill (most commonly a 30-day supply) when members use a retail pharmacy. While members can request a vacation override at any time (up to twice a year), the medication can be picked up no earlier than five days in advance.
To get a vacation override, you’ll need to provide:
- Departure date
- Date member will pick up medication from the pharmacy
- Return date
Need a dependent or vacation override?
Contact CapitalRx: 833-202-5934
Cigna Dental Oral Health Integration Program
Improved health starts with oral health
What is the Cigna Dental Oral Health Integration Program (OHIP)?
OHIP is a Cigna Dental Health Connect solution—a no additional cost program for people with certain medical conditions that lead to a higher risk of oral health issues. If you qualify and participate in the program, you’ll get reimbursed for out-of-pocket costs for preventive dental treatments that combat issues such as gum disease and tooth decay. Plus, you can get guidance on everything from overcoming dental anxiety to understanding the impact of tobacco.
Who qualifies?
To qualify, you must have a dental plan with Cigna Dental and have been diagnosed by a doctor for any of the following conditions.
- Heart disease
- Stroke
- Diabetes
- Maternity
- Chronic kidney disease
- Organ transplants
- Radiation for head or neck cancers
- Rheumatoid arthritis
- Sjogren’s syndrome
- Lupus
- Parkinson’s disease
- Amyotrophic lateral sclerosis (ALS)
- Huntington’s disease
- Opioid misuse and addiction
You do not have to be enrolled in a Cigna Dental medical plan to be eligible for this program.
How do I enroll?
Enroll in the Cigna Dental Oral Health Integration Program by going to myCigna.com > Coverage > Dental and filling out the registration form online. You may also call the number on your ID card and ask to be mailed a registration form.
How do I get reimbursed?
Follow these three easy steps:
- Go to your dentist and pay the copay or coinsurance for the covered treatment.
- If your dentist is in the Cigna Healthcare network, they’ll send us a claim for reimbursement. If your dentist isn’t in network, you might need to submit the claim.
- We’ll review the claim and mail reimbursements for eligible dental services in about 30 days.
