We know your benefits are a key part of your well-being, which makes them critical to our mission. Whether you’re new to Banner or a long-time team member, explore this benefits site to learn all about the great benefits and resources available to you. But take it a step further by staying engaged with our educational news, which is all about you, your benefits and well-being.
Free virtual care in 2026
Explore 98point6 instant access for Banner | Aetna Plans
Beginning in 2026, 98point6 offers a convenient, affordable way to take charge of your health directly from your mobile device. With no-cost virtual appointments, you can avoid waiting rooms, reduce time away from work, and access care without uncomfortable face-to-face visits.
All Banner | Aetna medical plans include access to board-certified physicians through 98point6 for common conditions such as flu and hypertension, as well as more specific concerns including COVID-19, fungal infections, prostate health, and menstrual issues. Available on demand 24 hours a day, 7 days a week, 98point6 physicians can:
- Answer health-related questions
- Diagnose and treat medical conditions
- Outline appropriate care options
- Order prescriptions and laboratory tests when appropriate
- Refer you to specialists and resources within the Banner | Aetna network
98point6 is available to team members and eligible dependents ages 1 and older who are enrolled in any Banner | Aetna medical plan.
Consider Banner telehealth
Banner Telehealth provides quality health care from your primary care and specialty providers in the comfort of your home. Using a video-enabled device such as a laptop, tablet, or smartphone, nearly all Banner providers can offer telehealth care.
Questions?
Rx coverage for you
Find out about our new Pharmacy Benefits Manager
Your health matters to us, and that includes ensuring you have seamless access to the medications you need. To better serve you, we’re transitioning our Pharmacy Benefits Manager (PBM) from Aetna to Capital Rx, effective January 1, 2026.
We’re excited about this change as Capital Rx is well positioned to manage our pharmacy program in a cost-effective manner while providing an enhanced experience for you. Benefits continue to include a zero-cost drug list and reduced cost sharing for certain preventive medications.
What’s Next
Enrolled team members will receive a welcome packet from Capital Rx with instructions to enroll through the member website or mobile app. New medical cards will also be issued for newly enrolled, updated, or previously enrolled medical plans, with Capital Rx information displayed on the back.
Related Links
Manage Your Pharmacy Benefits
Download the Capital Rx pharmacy benefits app to manage your pharmacy coverage with ease. Search for “Capital Rx” in your app store or scan the provided QR code.
Questions? Email Benefits@bannerhealth.com.
When life changes
Know when to make changes to your benefits
Whether you’re having a baby or getting married, Qualifying Life Events (QLEs) must be reported to the Benefits department so you can make necessary changes to your benefit elections.
Changes due to a QLE must be submitted within 31 days of the qualifying event date and are effective the first day of the month following the event. The only exception is for newborns or newly adopted children, whose coverage is effective on their date of birth or adoption.
Common QLEs include:
- Change in marital status, such as marriage, divorce, or death of a spouse
- Change in the number of dependents, including birth, adoption, or legal guardianship
- Change in your spouse’s employment status resulting in a gain or loss of coverage
- Change in your employment status resulting in a gain or loss of coverage
- Enrollment in Medicare or Medicaid
Note: Before changes are approved, documentation is required. Review the Dependent Eligibility Matrix for proof requirements.
Questions?
Read the QLE FAQs or contact the Benefits Resource Center,
Monday through Friday, 7 a.m. to 7 p.m. (MST), at 833-849-9825.
Dental care at home
Receive a free oral health screening
If you’re enrolled in a dental plan but avoid dental visits due to cost, inconvenience, or dental anxiety, SmartScan provides a fast, free, and painless way to stay on top of your oral health.
SmartScan is an at-home dental screening tool that allows you to use your smartphone to take guided photos of your teeth.
Within minutes, you’ll receive a professional assessment from a Cigna Healthcare dentist. This screening does not replace a full dental exam and X-rays, which remain important for protecting your oral health.
*SmartScan screenings are available at no additional cost for those enrolled in a Cigna dental plan.
How it works
- Take guided photos of your teeth and mouth using your smartphone
- Upload your photos to dental.com for review by artificial intelligence and a Cigna Healthcare network dentist
- Receive a report with an overall oral health rating
A green rating indicates healthy oral status. Yellow or red ratings allow you to book a teledentistry appointment or receive a referral to a Cigna Healthcare Dental in-network provider.
Questions?
Visit mycigna.com or call 800-244-6224.
You drive national workplace honors
Read what Newsweek and Fortune say about our One Team
Congratulations team—because of you and our work as One Team, we’ve been recognized as a best place to work in health care.
Recently, we were named one of the Greatest Workplaces in Health Care by Newsweek and included on Fortune’s annual Best Workplaces in Health Care list.
These national awards highlight organizations that excel in creating positive, inclusive and engaging workplaces, recognizing our innovative professionals among the best and brightest in health care.
“Our compassionate and caring team members make Banner a great place to work” says Amy Perry, president and CEO. “Working with outstanding talent, passion, and dedication to building trust with our patients, members and one another make the difference at Banner. This recognition honors our culture.”
“These awards belong to all of our team members who provide the highest quality care to our patients and the communities we serve” adds Julie Ann Alvarado-Dubek, executive VP and chief administrative and people officer. “We’re excited that our teams have received the national recognition.”
We’re committed to making life better for our team members through comprehensive benefits, support programs and meaningful initiatives that enhance both your personal and professional well-being. Through ongoing improvements, we’re building the best workplace in health care.
Additionally, because of the caring, expertise and dedication of our team members, Banner has earned Great Place To Work Certification for a second year in a row.
Learn all the ways Banner is a great place to work.
Map your health care journey
Navigating your health care should be simple and stress-free. With easy access to your benefits, personalized support and cost-saving tools, we’re here to guide you every step of the way. Explore the resources below to make the most of your health care offerings.
Personalized benefits support every step of the way
Need help navigating your benefits? Our Benefits Navigators are here to provide one-on-one assistance. Larger locations have navigators on-site, but you can also get assistance via phone or email. Find specific contact information on the Documents page.
Get started with seamless access to your Aetna member account
Good news! The Banner|Aetna single sign-on (SSO) is now live, making it easier to access your Aetna member account.
- Inside Banner IT network: Use your Banner credentials to log in through Banner Connect. Simply search “Banner|Aetna” to find the SSO link and bookmark it for future use.
- Outside Banner IT network: Visit banneraetna.com and log in with your username and password.
Your road to quality care when you need it
Choosing the right location for care can save time and money. Here’s your line of defense when seeking care:
1. Nurse call line: Get expert advice, 24/7, 365, by calling 888-747-7990.
2. 98point6 telecare: For primary care, diagnoses, prescriptions and referrals.
Available to U.S. residents aged 1 year and up. Chat with board-certified physicians anytime, anywhere. If you live outside the Banner domestic area, this is a great way to get routine care for little to no cost:
- Value Plan and Premier Plan members: $5 out-of-pocket cost per visit
- All others: $0 out-of-pocket cost per visit
Check out the 98point6 page on this site to learn more and download the app.
3. Banner Urgent Care: For non-life-threatening issues like cold, flu or fractures.
On track toward maximum pharmacy savings
Save on prescription medications by using Banner Family Pharmacies if you’re in our care areas. If you’re outside those areas, use the CVS national network. To find a participating pharmacy:
- Visit the Aetna Managed Pharmacy Network site
- Fill in the required information
- Under Select Pharmacy Network, select Aetna Managed Network
- Click Search
Understanding your Explanation of Benefits (EOBs)
Your EOB is a snapshot of your insurance coverage and potential costs. Always review it before paying your medical bills to avoid any surprises.
For more tips on understanding your EOB, visit banneraetna.com or call the Banner|Aetna Concierge at 855-788-5803, 8 a.m. to 6 p.m. (MST), Monday – Friday.
Wellness redefined
Find out how preventive care opportunities have expanded
Preventive screenings are an important part of your well-being, allowing for early detection of health issues and reducing the risk of serious illness. Being proactive with your health can have a huge impact on your quality of life.
Preventive services are important, which is why we’ve removed age limits for things like colorectal, cervical, diabetes and lung cancer screenings, mammograms and more if you’re enrolled in a Banner medical plan. Additionally, to allow for more convenient scheduling, you’ll be able to receive these screenings once every plan year, instead of every 12 months.
In addition to this expanded coverage, you’ll have more ways to earn MyWell-Being points by:
- Scheduling your preventive screenings—600 points (3X/year)
- Encouraging loved ones to schedule preventive screenings—300 points (3X/year)
- Completing preventive screenings—1,000 points (3X/year)
Make 2025 the year to achieve optimal wellness—schedule preventive screenings and encourage your loved ones to do so as well.
Questions?
Feel better, live better
Enroll in Virta Health’s new weight management program
Get healthier and shed the pounds this year, with the guided assistance of a medical care team, through your Banner medical plan.
Claim your covered benefit now to lose weight with our expanded Virta offerings. The new weight management program, alongside pre-diabetes and type 2 diabetes care, is available at no cost to team members and eligible dependents with a BMI of 27 or greater.
- Digital weight scale that syncs with your phone to track progress
- Connected meter to monitor blood sugar and metabolic health
- One-on-one support from an expert health coach
- Dedicated medical provider to safely reduce medications
- Personalized nutrition plan with easy, delicious recipes
Whether you’re interested in improving your health, gaining energy, eliminating unwanted medications or looking and feeling better, start by claiming your benefit now or visiting Health Management Programs resource page.
Simplifying access to care when you need it
Locate the best place to go based on your illness
When you or a family member are sick or experiencing a medical emergency, do you know where to seek care? In a medical emergency, every second counts. And the urgency of the situation necessitates you know where to turn—be it calling 9-1-1, heading to the nearest ED or utilizing urgent care—to ensure you get the care you need quickly.
Banner|Aetna plans provide several points of access for your health care needs, helping you receive care at the right location, saving you time and money (i.e., if you go to the ED and your condition is determined a non-emergency, the medical expense might not be covered). That’s why we’ve put together a list of services available to get you the care you need, when you need it most.
| Service | Health Issue | Cost | How to Get Care | |||
|---|---|---|---|---|---|---|
| Nurse Call Line (24/7/365) | • Answer health questions • Get care advice | Free | Call the 888-747-7990 number found on back of your medical insurance card | |||
| 98point6 Telecare | • Answer health questions • Diagnose/treat any primary care type visit • Outline care options • Order prescriptions or labs • Refer you to specialists and resources in the Banner|Aetna network | Free | Download 98point6 app, create an account and begin using | |||
| Banner Urgent Care | • Fevers • Flu and cold • Simple fractures and sprains • Work injuries • Sports physicals | Choice Plus: $30 copay for Banner entities; $100 copay for non-Banner entities. Deductible doesn’t apply. Value/Premier: $75 at time of service, then balance will be billed. After deductible for Banner Insurance: · Premier: 15% coinsurance Max Saving tier, 25% standard savings tier · Value: 20% coinsurance Max Saving tier, 30% standard savings tier | Learn more here | |||
| ED | • Any severe or life-threatening conditions • Chest pain • Coughing blood • Loss of consciousness • Shortness of breath | Choice Plus: $150 copay for Banner entities; $400 copay for non-Banner entities. Deductible doesn’t apply. Premier:15% coinsurance Max Saving tier, 25% standard savings tier. After deductible for Banner Insurance. Value: 20% coinsurance Max Saving tier, 30% standard savings tier. After deductible for Banner Insurance. | Visit closest ED for life-threatening conditions. | |||
NOTE: If you use the ED and it’s determined not an emergency, the expense might not be covered. | ||||||
Dental care at home
Receive a free oral health screening
Are you enrolled in a dental plan but don’t use it? If you’re avoiding dental visits due to costs, inconvenience or dental anxiety, SmartScan* provides a fast, free and painless way to stay on top of your dental needs.
SmartScan is a unique, at-home dental screening tool that lets you use your smartphone to take a series of guided dental photos. Within minutes, you’ll receive a professional assessment from a Cigna Healthcare dentist. However, this isn’t a replacement for a full exam and X-rays done in a dental office, which are important ways to protect your teeth, gums and oral health.
*SmartScan screenings are available at no additional cost to those enrolled in a Cigna dental plan.
How it works
- Take guided dental photos of your teeth/mouth
- Upload your photos to dental.com, where artificial intelligence and a Cigna Healthcare network dentist examine your teeth and gums
- You’ll receive a report with an overall rating indicating your oral health status
If your oral rating is green, you’ll have peace of mind knowing your mouth is healthy. If your rating is yellow or red, you can book a teledentistry appointment through Cigna Healthcare Dental virtual care or be referred to a Cigna Healthcare Dental in-network provider.
Questions? Visit mycigna.com or call 800-244-6224.
Takin’ care of business
Take charge of your health virtually with 98point6
With no waiting rooms, no time off work and no uncomfortable face-to-face conversations, 98point6 is a more convenient, affordable way to take charge of your health through Banner|Aetna, right from your mobile device.
For common conditions such as flu and hypertension to more specific concerns like COVID-19, fungal infections and prostate and menstrual health, 98point6 has board-certified physicians available on-demand, 24/7, who can:
• Answer health-related questions
• Diagnose and treat
• Outline care options
• Order prescriptions and labs as appropriate
• Refer you to specialists and resources in the Banner|Aetna network
98point6 is for team members and dependents ages one and older enrolled in the Banner|Aetna employee plan. There’s $0 out of pocket per visit for Choice Plus Plan members and $5* out of pocket per visit for Value and Premier Plan members.
*The $5 cost share for Banner|Aetna members, with HSA-compatible plans, will be waived for all 98point6 virtual care visits through Dec. 31, 2024, in response to provisions of the Consolidated Appropriations Act, 2023.
Consider Banner Telehealth
Additionally, Banner Telehealth also offers quality health care from your primary and specialty doctors in the comfort of your own home using a video-enabled device such as a laptop, tablet or smartphone. Nearly all Banner doctors and health care providers can provide telehealth care.
Questions?
• Learn more about 98point6
• Learn more about Banner Telehealth
Banner earns Great Place To Work certification
Find out how we earned this designation together as One Team
Congratulations, as One Team we’ve become a certified Great Place To Work.
The certification is a national designation measuring workplace culture and tells the world we exemplify qualities of an extraordinary workplace—one where you trust the people you work for, have pride in what you do and enjoy the people you work with.
We submitted an application outlining our benefits, programs and initiatives designed to support and care for our teams. As a part of the certification process, a comprehensive survey was sent to 5,000 team members earlier this year asking about trust, pride, leadership and communication. The results showed that 76% believe we’re a great place to work compared to 57% of employees at a typical U.S.-based company.
“This recognition belongs to every team member and reflects the profound impact they have in the communities we serve,” says Amy Perry, president and CEO, in response to the certification news. “You truly make Banner a great place to work.”
This certification enhances our reputation and assists us in recruiting and retaining top talent. It also signals to our patients and visitors that we not only care about our teams but also work with the best and brightest.
We’ve also recently been recognized for the second year in a row on Newsweek’s list of Most Trustworthy Companies in America as one of the top 10 hospitals or health systems, as well as a three-year champion of Fortune’s America’s Most Innovative Companies list.
